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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Reynard Surgery



Staff friendly

I tend to come up to the surgery to book appointments as its easier than getting through on the phone and I live very close by. Staff are very friendly when talking with them. I had a chat with a GP about getting my prescription done on a 3 monthly basis rather than monthly as its for a medication I'm on for life and this now happens. Since moving to the surgery I haven't had a face to face appointment with a doctor but all the telephone consultations I've had have been great. The online prescription service works well as do the text reminders that come through

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