Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Reynard Surgery


Urgent issues dealt with well

Getting urgent issues dealt with is good and there are no big issues really. I do find it a bit more challenging to know if I'm providing the right information over the phone so that they can make an informed decision. I had to wait one week for results which was a worrying time but to get the children appointments its always very quick. If they could identify who a text message relates to would really help as my phone number covers me, the children and my parent. and the texts don't currently say who it's for.