Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Reynard Surgery


More difficult

I'm finding it more difficult to get a face to face appointment and therefore it feels more remote. the busy phones put me off calling the surgery but when I called first thing and gave all information to the receptionist I wasn't called back until 3.30 when I was seen very quickly and sent straight on to hospital. The care provided by staff is good but the system isn't. I could've been in hospital sooner if I'd been seen in the morning when I called. Staff are all very lovely but it does appear that reception staff are making medical decisions.