Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Reynard Surgery


Struggled

I've found it really difficult to get an appointment around work. There is no way for a call back to be scheduled and my job doesn't allow me to take calls so I need an arranged time to expect the call. Even if it could be first thing or late in the day it would help but I've really struggled to get this issue across to the reception team.