Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Reynard Surgery


I've had to wait 2 weeks to see a nurse

I've had to wait 2 weeks to see a nurse and I've found getting any type of appointment to see someone difficult. I've had telephone consultations which have been ok but I am concerned that when you ask to see someone it's not always possible. Once you do get to see someone the care is very good but access to appointments is frustrating. I'm also concerned about the new housing in the local area and the pressure it will put on the surgery.