Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Reynard Surgery


Found access difficult

I've found it difficult as you have to wait in the whole for a call back from a doctor, surely an am or pm slot at least could be given to make it easier to plan. I'm in considerable pain waiting for a call back so I don't see that the econsult service works very well. You're not told who will be calling you either, would be much better if there were timed slots for call backs.