Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Reynard Surgery


Great support

I've found the staff at the surgery really supportive. My doctor was great throughout my pregnancy when I needed some mental health support. Whenever my baby has needed to be seen they've seen him straight away. I've contacted the surgery using econsult and it worked really well and I've had a phone consultation too which worked really well too. There is an assumption when you call that you are able to use online services like econsult, which I can, but not everyone is able to and this needs to be remembered.