Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Reynard Surgery


Econsult didn't work

I completed an econsult and was told the form required would be sent out to me. It hasn't arrived so I've had to come to the surgery to pick one up which is disappointing. Getting through on the phone at the moment can take some time but the care provided by staff is very good. I think the closure of the Mildenhall branch is an issue especially for those who do not drive.