Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Triage works well

Triage works well but getting a face to face appointment has been difficult. In most cases I don't need to be seen but there are occasions when I feel I do need to come in and I do find this difficult at times as it's net seen as necessary. Staff generally are very good and overall the surgery are doing a good job.