Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Very happy

I spoke with a GP this morning and they've arranged an appointment which is great. I'm happy with how the conversation with the GP went and what will happen next. I do still worry that for non urgent issues you may have to wait quite a while to be seen. My husband has had telephone calls that haven't always addressed the issues and have then required follow up calls, so it doesn't always save on time having a telephone call.