Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Care is great

When you do see a GP they are very good, so nice, but getting to see them is difficult. I called and then spoke to a GP who asked me to send pictures in but because I missed the call back as was at work I was then told I had to rebook which would mean more of a delay. Getting an appointment in advance is more difficult so I feel there are barriers to being seen. The nurses however, are excellent and so good at the care and treatment they provide.