Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Phone consultations can be more problematic

I do find at times the phone consultations are more problematic for me as I do not speak English as a first language but I do manage. When I have a face to face appointment it is easier. I was in hospital following an accident and they arranged for the surgery to contact me to arrange this appointment with a GP. They called to let me know when to come in and it's worked well. I also find the NHS app works well.