Accomodating staff
I was invited in for an annual review and needed to have a blood test before the appointment. The doctor has called to say I need to come in to discuss something and they'll do the review at the same time and they were able to book the appointment there and then. I'm really happy to see any of the staff but do feel that reception is a barrier to getting an appointment. It's unclear how things work and why they are asking so many questions. I arrived to collect my medication two days early but they hadn't been prepared yet even though the prescription had been in for a while. I can't understand why they're not prepared in advance of them being picked up rather than at the last minute. Staff were very good and got my medication ready the next day when we were going away.