Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Phone calls feel rushed

I do not like the phone consultations as you have limited time with the doctor on the phone and it often feels like they are trying to rush through it. This then affects the care provided because things are done so quickly and there is no discussion. The lack of time spent on issues then means I have less confidence in the decisions. If they are busy the attitude of staff is not always great and I think that is where you notice it on the phone. I've submitted some paperwork for completion but it seems to be taking quite a long time to get it completed, already nearly 2 months.