Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Getting in is the issue not the care

Most of the contact I've had with the surgery has been by phone and I would prefer a fae to face appointment as I've found that issues aren't always addressed adequately with medication just handed out. I've also had difficulties getting a specific medication as when it's needed I have to have a conversation with a GP but getting one can be difficult.