Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


More difficult in the past

In the past I've found it more difficult to get seen and have been asked to go to the pharmacy first. Today I spoke to a GP and was invited in for an appointment, I was happy with the discussion and pleased I'm now being seen. They are always very good to get the children seen. On my last visit I was given an appointment but when I arrived I was told there was no record of the appointment but staff squeezed me in which was great. I have found that it can depend who you see to how you are treated, one doctor is dissmissive so I try to avoid them if at all possible.