Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Not a bad surgery

Online econsult works well, especially when I'm working and can't take phone calls or wait on the phone. For routine issues you have to call on the day which is difficult when I work an hour away from the surgery, it would be good if it was possible to book certain things ahead of time. I would also prefer it if the phone system had a queue system as at least you'd know where you were in the queue. Staff have always been great.