Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


E-consult works well

I've found that e-consult works well with all issues being addressed well. I've also spoken to reception and have been given an appointment with a nurse straight away. Reception staff are friendly and helpful and, although the phones are busy, the staff are good and the care and treatment provided is great.