Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Seems easier

I don't use the surgery much but it does seem easier now as my more recent appointments have been face to face after speaking to a doctor on the phone about the issues. I feel the waiting time on the phone is also better as there are times when it can be quite quick to get through. The last time I had an appointment I did get missed and ended up waiting an hour and a half nearly to be seen but that was a one off mistake.