Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Good

I call for appointments and quickly receive a call back from the doctor. I've used the NHS app to arrange well woman type appointments but tend to call for more general appointments. The conversation I had with the doctor was good, I felt listened to and was then invited in for an appointment with the duty doctor. I'm happy to see any of the doctors they've all been good and give you peace of mind. The only slight concern I have is that sometimes I worry that when I'm talking on the phone I'm not sure whether I'm providing the right information for the doctor to make the right diagnosis and I'm more reassured by an in person appointment.