Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Had to provide a photo

I usually access the GP by phoning the surgery, not too much delay, the doctor usually calls back after that. I was asked to provide a photograph of a recent skin complaint, I had to get someone I know to do this for me which was a bit awkward but I did it anyway. The GP surgery asked me in and they also took a photo and sent it to the hospital. I was asked to go to the hospital to the dermatolgy department as a result of the photo and thankfully I was given the all clear.