Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Blood test form, I would prefer a text

I do find it difficult to get a face to face appointment with this surgery. I routinely have a 3 monthly blood test, I would really prefer it if they would send me a text reminder to collect the blood test form. The emphasis seems to be on you for your own care. The diabetic nurse has to be chased for an appointment, this is frustrating. I was asked to take a photo myself of a skin issue and based on my photo some cream was prescribed it was no use at all to the issue a week later I saw a Physician associate PA who gave me some prescribed shampoo and it cleared up within 5 days if they had seen me to start with rather than messing about with me taking a photo and sending it in the problem would have been sorted out a lot quicker.