Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Very responsive

I had an allergic reaction and the surgery was responsive within 90 minutes. Everytime I phoned they saw me on the day. They have spoken to me on the phone, I have had blood tests they have been very thorough. They contune to be responsive for 3 moths now, seems they are determined to get to the bottom of it. I can only say excellent response, staff on reception have been brilliant, I cannot fault them. I feel fully cared for and listened to.