Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Staff are friendly and approachable

The staff are friendly and approachable but the waiting room could do with a bit of a makeover and air conditioning would be great just at the moment (during the abnormally long hot weather). There is usually a delay in being called in to be seen and today the Dr. apologised for the delay which I appreciated. Parking has to be paid for in advance and I get anxious if I am 40 mins late being called in that I might run over my parking time and get a ticket. I wouldn't want to get hung up on the delay thing though because I consider the medical care to be very, very good.