Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Delighted they have a wheelchair

Practice wheelchair: we are delighted that the practice has a wheelchair. Without it we probably couldn’t get here as it is on the first floor. That said the wheelchair does have one dodgy handle and one footrest is missing-I don’t like complaining but it isn’t really very safe. The practice overall is pretty good. My husband is on palliative care and we feel well supported.