Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Telephone triage is really good

I am half an hour late (so far) being called in today. Last time I was in I waited 30 minutes with no one else in the waiting room! It makes things very difficult as I have to take time off work to come in. That said the telephone triage system is pretty good. When I need an appointment via this pathway I usually get an appointment within a couple of hours. Myself and my family have all come here for years.