Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Rookery Medical Partnership


If anything I'd improve getting appointments

I think they are better with children treatment than adults. Appointments here are difficult to get sometimes, the doctor will ring back and today it worked fine but sometimes it's challenging. Face to face interaction with reception staff is better than on the phone. You can have to wait quite a while to get to see the doctors, up to 45 minutes sometimes. If I could change anything it would be to improve getting appointments.