Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


medics poorly prepared before consultation

Communication with chasing things can be quite frustrating, I was told 2 days ago that I was going to get a call back about my son's medication and I'm still waiting. I feel I am waiting at appointments too long - up to 30 minutes. I wish the medical professional could be a bit more prepared before I go into the consulting room as having to explain things that they already know is frustrating and can be insensitive.