Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Staff attitude on the phone is not up to mark

The staff who answer the phone are not always up to mark, when I speak over the phone the attitude could be much better. I have found some GP's are better than others with explaining and giving time to their patients, there is one doctor who holds the door with expectation for me to leave, I do feel rushed with that particular doctor, it can feel embarrassing at the time.