Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Rookery Medical Partnership


Sadly not very customer focused on the phone

I find the reception staff on the phone to be not very customer focused with their attitude, it almost feels like the moment the phone is picked up they are annoyed the way they answer it. The doctors I have seen I find are very good and their attitude a far more patient focused than the front desk. Unfortunately you can wait up to an hour or more at the appointment this can be frustrating. But if the reception staff was improved it would make things much better.