Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Lady on phone I felt was rude

I felt the attitude of the person who answered the phone today was rude in her approach, I am a professional person myself and I would never talk to a patient like I was spoken to this morning. I saw the doctor and this aspect of the visit was very good and very thorough, once you get past the reception the surgery isn't at all bad. Unfortunately I end up talking about more things with the doctor than I probably am supposed to but that is mainly because it is so hard to get an appointment, if more appointments were made available I would not need to take a list to the doctor.