Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Has worked well

The system to get appointments has worked well for me however, I would like to be given an appointment with a doctor as a matter of course rather than having a telephone chat before being able to see them if I am in pain. However, I am confident that if I spoke to reception I would get an appointment with a doctor if I needed one.