Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Can't fault the surgery

I really can't fault the surgery staff and how they have cared for our family. Whenever I've called for advice or an appointment they've always called me back quickly and we've been seen by a nurse or a GP. We've had long and short term issues and all have been dealt with quickly, The only issue has been when you have an appointment and are prescribed medication the communication with the dispensary isn't always great. On one occasion I waited an hour with a toddler to find out they hadn't told me that the medication wasn't in stock. If they'd just thought of telling me that would've been fine and understandable but to wait that long and not be told isn't great. It could run a bit better as you do have to chase medication at times.