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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership



Triage a bit drawn out

The triage process is a bit drawn out but I did get a call back from the doctor quite quickly and was then given an appointment today. I prefer this system to the one where care navigators asked me why I needed an appointment. I also like being able to ask to see someone specific at the surgery.

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