Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Phones are busy

The phone lines are busy in the morning. I've been told that a doctor will call me back by a certain time but 4 hours later I've still been waiting. This is difficult as it means that I can't leave the house. I've been able to get a face to face appointment but it wasn't particularly easy to get.