Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rookery Medical Partnership


Online appointments not always suitable

It does appear there is a real reluctance to give face to face appointments with a GP. My mother has been given appointments which are then turned in to an online appointment which was not suitable for the issues she was experiencing. After explaining that this was not appropriate we have now been given a face to face appointment. It would've taken less time to just have a face to face in the first place.