Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rosedale Surgery


Don't rely on telephone consultations

I would advise patients not to rely on this practice's use of telephone consultations, that is unless you have nothing better to do than wait by the phone all day. Some of us have to work and fit appointments around it but as far as this practice is concerned, that's not an option. In my case the GP never did call in the morning as promised and by the time he/she did I was at work and couldn't take call - as they knew ahead of time. It means not being able to renew my prescription and having to wait until another appointment's available at least a few weeks away. Of course they're busy and need to prioritise urgent cases but if they can't call in the booked time slot then at least have the courtesy to send a text message or email or a quick call from the admin team to say they're running late and give us options to either rebook or wait instead of being kept in suspense all day. We are human beings, not numbers!