Busy phones
The phones are busy but there are a variety of ways to contact the surgery including email and online and they offer phone, online or face to face advice or appointments so for me it works well. I have had some difficulties attending clinics especially when appointments for things like cervical screening are during the day and I have the children then, although I have heard there are later evening appointments available now. I've also had occasions when I'm not sure whether my notes have been read before an appointment. I do now choose to go to the sexual health clinic for contraception removal/ replacement as to get an appointment at the surgery takes a long time and in the past has been cancelled and delayed.