Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rosedale Surgery


Total care

Doctors at this surgery thinks its acceptable for the receptionist to give me my blood results over the phone change my medication and talk about my medical conditions is ok! even though I explained changing my medication at this time would leave me in pain! not offering me a phone call from the doctor till 17th of Jan or face to face till the 27th Jan, I find this totally unacceptable and rather disappointing that this could happen!