Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Rosedale Surgery


Didn’t get a chance to see a doctor

I called up to book an appointment for a swollen throat. Took a day off work to see a doctor as it had come out of nowhere and a colleague had recently been in work with tonsillitis. The receptionist advised me to see a pharmacist. Now i did use the f word when describing how redicilous this was and she took offence. But i apologised and she never changed her tone and repeated ‘you woke up with a sore throat’ as if im a child who has no idea at what point it is appropriate to call a doctor. Considering i havent actually needed to see a doctor since this new system has come about i decided to take a trip to see a pharmacist hoping she could help but she just as unimpressed by the fact that i had been advise to see her over a doctor. Absolute joke.