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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rosedale Surgery



5 appointments later

I had 5 GP appointments and a trip to A&E before they got to the issue I had. One GP was awful stating he does not need to examine and does not know why I am here. They just kept changing the medication. I’ve now finally been referred for surgery as the 5th time I saw a GP here who really listened and had a student doctor in with her, so was likely to be trying to show vigilance. So this was much better. I do not use the online system as I don’t use computer’s and they therefore talk me through things. This whole experience wasted so much resource 5 appointments, 4 hours in A & E. 4 prescriptions. Thorough first time please.

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