Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rosedale Surgery


Takes ages to get appointment

You have to wait ages to get an appointment, as of course there are many people trying to ring at the same time in the morning. But that is the time you are told to call. I did eventually after 4 days of trying, get through after being in the queue for a good 20 minutes. Then when I am here currently, they are 30 minutes behind time. It is just a frustrating process.