Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Rosedale Surgery


Poor service going around in circles

Trying to book an appointment is a nightmare. The practice fills out a form for you over the phone. You send photos in to be triaged and you do not hear anything for days. I sent an email just to be told did I fill in a form online. Why is this process so hard for people just to see a GP? I understand Covid etc but this is not an excuse for poor service. Please sort out your booking system for a GP!!