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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rosedale Surgery



Great before using the current system

It has always been easy to book appointments and message the GP prior to the new NHS app and Airmid. The website is confusing and difficult to navigated and you can’t book appointments to suit your diary, GP’s don’t get back to you, waiting times for urgent things are long, and repeats takes longer than usual too. Receptionist said also are not particularly friendly. If I wasn’t so happy with my particular GP at the practice I would have left.

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