Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Rosedale Surgery


Excellent level of care from our Drs.

I would like to recommend to all patients that they use the website method of asking for help/appointments. It takes all the stress out of trying to get through by phone. You can take time to explain your symptoms and requirements without blocking up the surgery phone lines. The dr can then see at a glance what help you need. Since we have been doing this, we have had quick response and always accessed the help we need. The whole medical system is under great pressure atm. I recommend to anyone to use the website to get the help you need and help make their job easier in these hard times. Thank you to all at Rosedale Surgery.