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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Saint Mary\\\'s Nursing Home



Poor

My nan was in St. Marys for a few months after the family was told she needed nursing care. After looking at 2 homes, St. Marys was the best of a bad bunch. My nan was bedbound and would buzz for the toilet, but no-one would come, sometimes for an hour. Having very little English speaking staff, communication was at times stretched. I think it would improve with more staff wh could speak English and more staff to look after residents. At times my nan's meals would stay on the side because no no one fed her. I do feel more needs to be done to improve what could be a nice home with a great outlook over the sea. I just wish I had known about HealthWatch before my nan passed away just before Christmas 2016

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