Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Saxmundham Health


Access with tinitus

I rang the surgery about something medication related, and I wanted a face to face appointment as I struggle with my ears. They got me a GP appointment on the same day and the GP said 'why have you come in here, I could have dealt with you on the telephone.' I had explained to reception about my hearing and they could not have noted it, or the GP had not read it, or did not care. It was an awful way to talk to me. I do not want to see them again!