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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Saxmundham Health



poor

Saxmundham Health, refused antibiotics for a lung infection, knew from a previous pneumonia scar. Having the antibiotics refused many times caused the infection to linger. As a spirometer test came back fine the treatment kept being refused. In the end got antibiotics and it finally cleared up. Felt like not being listened to.

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