Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Saxmundham Health


Be nice to communicate why running late

The surgery overall is excellent. The one thing I would ask, is if appointments are running more than 15-20 minutes behind, that patients are informed. I have sat for an hour in the past and had to ask them as I thought I had been overlooked. They are all lovely staff though and do tell you, but only if you ask, which often you feel awkward in doing.