Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Saxmundham Health


Continuity would be nice

I would like to have continuity of seeing out GP. Calling on the day and being told I have 'no chance of seeing my GP so try in the afternoon, though you have next to no chance then either', by the staff member on the end of the phone, is very frustrating. also always told we can only talk about 1 thing when that 1 thing doesn't take up the whole allocated time. When I did see the GP and told them I was told to only discuss 1 thing with them, they said I can talk about another too. So being told one thing by one person and different by another is quite annoying and unprofessional.